FAQ

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FAQ

有任何問題歡迎加入 orlo 的 LINE 官方客服 ID: @orlo.co ( ID含@ )

FAQ

Available Payment Methods

Available Shipping Methods

Where else can I find orlo besides the official website?

When will I receive my order if I purchase through the official website?

I want to check my order status ; why haven’t I received a delivery text message?

Can I return or exchange an item if I don’t like it or the size doesn’t fit?

Can I modify my order or cancel it after placing it?

What should I do if my credit card payment fails or I miss the payment deadline?

How do I know if my payment was successful?

How do I receive the first-time purchase shopping credit?

Are there any restrictions on using store credit or points?

Will there be a color difference between the product and what I see online?

Why did the product packaging arrive with signs of damage?

Can I change the convenience store pickup location after placing an order?

What if I didn’t pick up my order within 7 days and it was returned?

Will sold-out items on the website be restocked?